Robotics Support Engineer

Position Summary

Position Title: Robotics Support Engineer

Department: Technical Support and Service

Location: SEAL Analytical US Headquarters (Mequon, WI) + Travel across US

Employment Type: Full-time

SEAL Analytical is seeking a Robotics Support Engineer to join our growing support and service team. This new role supports the high-demand expansion of SEAL’s Robotic Handling and Sample Preparation product line.

The Robotics Support Engineer will provide expert-level service, support, and training to laboratories using SEAL’s robotic systems across the US. This includes performing on-site installations and repairs, conducting user training, developing procedural documentation, and providing remote troubleshooting and support.

This role will collaborate closely with SEAL’s internal engineering, product development, and R&D teams, and is a key part of ensuring SEAL Analytical continues to deliver the best laboratory support in the industry.

Key Responsibilities:

• Perform on-site installations, trainings, repairs, and maintenance for SEAL Analytical Robotics systems
• Teach customers daily, weekly, monthly maintenance tasks following checklists
• Maintain a deep, system-level understanding of SEAL’s Robotics products to serve as a key internal and external resource for advanced troubleshooting, mechanical diagnostics, and application support
• Provide troubleshooting support to customers over both phone and email channels
• Analyze customer data, walk customer through diagnostic tests, and recommend solutions
• Develop customer bulletins and procedural documents to support optimal system use
• Perform in-house instrument servicing and assembly as needed
• Track and report on service trends, customer needs, and technical challenges
• Manage travel arrangements and documentation for service visits
• Maintain detailed customer interaction records in SEAL’s Customer Records System
• Support software testing and contribute to ongoing R&D projects
• Foster positive, long-term customer relationships aligned with SEAL’s reputation for world-class support

Qualifications and Skills:

• Bachelor’s degree or equivalent experience in a relevant field (Mechanical, Electrical, Chemical, or related)
• Minimum 3 years of relevant experience in technical service, support, or instrumentation
• Strong mechanical aptitude required
• Basic chemistry laboratory skills preferred
• Excellent verbal and written communication skills; able to engage effectively with users at all experience levels
• Ability to work in a fast-paced, team-oriented environment
• Willingness to travel 50–75% of the time (primarily weekdays, 2 – 5 day overnight trips, domestic US travel; some international travel possible)
• Must hold a valid driver’s license with a clean driving record
• Must be able to obtain a valid passport
• Must be physically capable to move 50 lbs.

About SEAL Analytical:

SEAL Analytical is a global leader in automated laboratory solutions for environmental, agricultural, and industrial testing. SEAL systems are trusted worldwide by laboratories performing nutrient analysis, sample preparation, BOD testing, and more.

SEAL’s commitment to long-term customer support, product reliability, and continuous innovation sets us apart. Our Technical Support and Service team plays a central role in delivering this value — and our Robotics line is a key growth area.

Join us and help laboratories across the country automate their workflows and operate at peak performance.

Benefits:

• 401(k) and 401(k) matching
• Insurance (Health, Dental, Vision, Life)
• Competitive paid time off
• Vision insurance
• Meal allowances during travel
• Company events or outings
• Paid Volunteer opportunities
• Supportive, team-oriented work environment