Robotics Support Engineer - US

Position Summary

Position Title: Robotics Support Engineer

Department: Technical Support and Service

Location: SEAL Analytical US Headquarters (Mequon, WI) + Travel across US

Employment Type: Full-time

SEAL Analytical is seeking a technically skilled, hands-on individual to join our Technical Support team, specializing in robotic and automated sample preparation instruments.

This position focuses primarily on instrument installations, customer training, applications support, and technical troubleshooting. The ideal candidate has a strong combination of mechanical aptitude, laboratory knowledge, problem-solving skills, and the ability to communicate technical information to customers with varying levels of experience.

We're looking for someone who can become an expert on our robotics product line, work independently at customer sites, and help customers successfully integrate our instruments into their laboratories.

Key Responsibilities:

• Perform on-site installations, trainings, repairs, and maintenance for SEAL Analytical Robotics systems
• Teach customers daily, weekly, monthly maintenance tasks following checklists
• Maintain a deep, system-level understanding of SEAL’s Robotics products to serve as a key internal and external resource for advanced troubleshooting, mechanical diagnostics, and application support
• Provide troubleshooting support to customers over both phone and email channels
• Analyze customer data, walk customer through diagnostic tests, and recommend solutions
• Develop customer bulletins and procedural documents to support optimal system use
• Perform in-house instrument servicing and assembly as needed
• Track and report on service trends, customer needs, and technical challenges
• Manage travel arrangements and documentation for service visits
• Maintain detailed customer interaction records in SEAL’s Customer Records System
• Support software testing and contribute to ongoing R&D projects
• Foster positive, long-term customer relationships aligned with SEAL’s reputation for world-class support

Qualifications and Skills:

Education & Experience

• Bachelor's degree in chemistry, engineering, or a related scientific or technical field, or equivalent relevant experience
• Minimum of 3 years of experience in laboratory instrumentation, automation, technical support, or a related field preferred
• Strong mechanical aptitude and demonstrated troubleshooting skills
• Working knowledge of laboratory techniques, sample preparation, and basic analytical chemistry
• Experience with laboratory robotics, automated sample preparation, or analytical instrumentation preferred
• Familiarity with sample preparation for SVOC analysis, metals digestion, or environmental testing is a plus

Skills & Abilities

• Excellent technical troubleshooting and problem-solving skills
• Strong hands-on mechanical and technical abilities
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts clearly
• Strong presentation and teaching skills, with the ability to adapt training to different audiences
• Ability to work independently, make sound technical decisions, and manage challenges at customer sites
• Strong organizational and time-management skills
• Ability to work effectively as part of a collaborative team
• Willingness to continually learn new instruments, software, and analytical applications
• Professional, customer-focused approach with an emphasis on building lasting relationships

Travel Requirements

• Ability to travel approximately 50–75% of the time, typically involving overnight trips of 2–5 days
• Majority of travel within the United States, with occasional international travel
• Ability to obtain and maintain a valid passport
• Valid driver's license and acceptable driving record

Benefits:

• 401(k) and 401(k) matching
• Insurance (Health, Dental, Vision, Life)
• Competitive paid time off
• Vision insurance
• Meal allowances during travel
• Company events or outings
• Paid Volunteer opportunities
• Supportive, team-oriented work environment

About SEAL Analytical:

SEAL Analytical is a global leader in automated laboratory solutions for environmental, agricultural, and industrial testing. SEAL systems are trusted worldwide by laboratories performing nutrient analysis, sample preparation, BOD testing, and more.

SEAL’s commitment to long-term customer support, product reliability, and continuous innovation sets us apart. Our Technical Support and Service team plays a central role in delivering this value — and our Robotics line is a key growth area.

Join us and help laboratories across the country automate their workflows and operate at peak performance.