Support

Support Available for QuAAtro Users

• Customer Support Manual- Provides instrument information and operational / maintenance checklists needed to operate the QuAAtro at full capacity. Contact SEAL Analytical or your local Distributor for your Customer Support Manual.
• Exclusive Customer Only Website Content- Register for a login and password to access Customer Only exclusive website content. Register here.
• Technical Support
• Service & Maintenance
• Support Contract
• Training
• Software Upgrades

Customer Support Manual Inclusions:

1. Maintenance Checklists
   1. The first 3 tabs are set up to organize the Operational / Maintenance Checklists.  
   2. Daily / Weekly Checklist
   3. Monthly Maintenance Checklist - Includes "How To" clean and lubricate the pump
   4. 12 Month Maintenance Checklist - Includes "How To" Change Photometer lamp & Change Sampler Probe / Sample Line
   5. Service Contract Information
2. "How To"
   The 4th tab is the NEW "How To" Section featuring the following information:
   •   Daily Startup    •  Bubble Pattern  •  Wash Solution Baseline Troubleshooting
   •   Calculate Reagent Absorbance  •  Calculate Sensitivity  •  Sensitivity / Noise Troubleshooting 
   •   Colorimeter Check   •  Cadmium Column Preparation   •  Checking Inter-sample Air Bubble
   •   Building a Diagnostic Package  •  Opening a diagnostic Package 
3. QuAAtroSystem
   This section gives you the detailed information you need nearly every day:
   •   XY2 / XY3 Sampler - Part numbers, sample line, sample splitters
   •   Pump tubes, air valves, pump tube chart 
   •   Analytical Manifold - Mixing / heating, cadmium reduction, on-line distillation, dialysis, on-line UV digestion, on-line solvent extraction
   •   Tubing and Glass connections - How to with Part numbers and recommended connectors
   •   Detectors - Colorimeter description part numbers and a review of the other available detectors
4. Multi-Test Manifolds
   How do Multi-test manifolds work? And what are the advantages.
   •  Multi-test Manifold Diagrams
   •  Multi-test Advantages   •   Multi-test Methods  • Multi-test Chemistry Changeover - Wash out chart   
5. AACE Software
   The 7th tab is devoted to the new features in AACE along with how to and why the software is set up for a run.
   •   AACE release Notes  •  Sampling Rates 
   •   Software Corrections - Carryover, Baseline Drift, Sensitivity Drift
   •   Typical Tray Protocol 
   •   Statistics - Standard Deviation, Coefficient of Variation, Correlation Coefficient, Detection Limit
   •   Calculating Results
6. CFA / SFA Theory
   •  Hydraulics - Laminar Flow, Segmented Flow
   •  Dispersion - Mathematical Model in Segmented Streams, Sources of Dispersion, Wetting Agents
   •  Steady State
   •  Advantages of Air-segmented CFA 
   •  Photometry - Lambert-Beer Law
7. Troubleshooting
   •  AACE PC Troubleshooting
   •  Sampler Inter-Sampler Air Bubble
   •  Troubleshooting Guide  •  No air bubbles  •  Bad Bubble Pattern   •  Vaseline or Sensitivity Drift  •  High Carryover
   •  Baseline Noise  •  Loss of Sensitivity  •  Spikes at Beginning of Peaks  •  Baseline elevated after Run 
   •  Baseline elevated at end of run but returns slowly •  Fluctuation in Steady State  •   Downward Sensitivity Drift  
   •  Spikes on Peaks Caused by Air in Flowcell  •  Rhythmic Pulsing Noise (Every 2 seconds) 
   •  Rhythmic Pulsing Noise (Every 1-3 seconds)  •  Random Noise (Every 5-15 seconds)  •  No Steady-State
   •  Poor Sample Transfer